Hi Mariem,
We’re truly sorry to hear that you were disappointed with your order. We understand your frustration with the delay — our small team was on a brief holiday, and we did reply as soon as we returned.
We asked for your order number so we could escalate your case and resolve the issue, but we didn’t hear back. We’re still happy to help if you reach out again.
Your experience matters to us, and we’re committed to making things right wherever we can.
— Your Jaropella Team
